bad customer service - part i*

scenario:

last weekend, i went to a thai restaurant for dinner with my boyfriend. it was very crowded, so we had to queue.

we only waited for a while. soon, we were led to one of the tables. A waiter was still cleaning it with a cloth before laying the table. the waitress stood there with us.

while i was waiting, one of the waiter asked me to excuse him, indicating me to give way.

fool analysis:

fool #1: the waitress. she shouldn't have led us in while her co-worker was still cleaning the table. don't let your customers wait like fools, alongside with you.

fool #2: the waiter cleaning the table. he was made to join the ranks by the waitress. he shouldn't let us wait. he should clean faster, at approx. flash speed. and his butt was facing me. offensive. oh yes, and he made a remark. he asked the waitress why she was so eager to let us in. such remarks should not be heard by the customers. it degrades the team. also, she's eager to let us in cos she didn't want us to wait outside for long. the onus is on you, waiter. you should clean faster.

fool #3: the waiter who got excused by me. never ask your customer to give way. take another route. otherwise, don't say excuse me. i won't excuse you. maybe smile or say something friendly or apologetic. anything but ask me to excuse you in a deadpan tone, when i'm already standing there waiting for your fellow fool to finish cleaning the table, and feeling like a fool myself. therefore don't make it worse by making me feel like an obstacle as well.

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*part i cos i foresee more to come. esp from a country like mine**, and especially from a consumer like me

**surprisingly, we were ranked 6th in the world for good customer service. i can't imagine what the rest of the world have to put up with